The Upstairs

We live below a family; two boys and their mum. We all moved in at the about the same time, back in June. We heard nothing from them over the entire summer, and it wasn’t until September that we started hearing them, at night in particular. It was every night for about a week; shouting, jumping, running and screaming until 10, 11 at night.
I love the sound of children, but I don’t like this. They always sound so upset, and their mum is always shouting. We’ve been meaning to write a note to them, but every time we say we’re going to do it we don’t because we don’t hear them for a few nights. It’s obvious the mum doesn’t have ‘control’ over them; or she just don’t have a good relationship with them so I’m completely aware that a note, however gentle or harsh, is going to be futile. I can’t fix their problems.
One evening last week I heard the sound of a child crying uncontrollably, sounding both angry and upset. It was clear he was out in the hallway, where they keep their shoes. I instinctively went halfway up to their floor. His brother came out asking ‘what happened?’ and at the same time the little brother saw me and bolted back inside (separate note- who knows what their mum has been telling them about us!). The elder boy fixed something that was blocking the door and said that he’d be ok. I could tell that wasn’t true as I could hear him crying and shouting ‘I hate you!’. Things got quieter, but I then realised they had gone down the stairs passed the flat and were making their way back up- whispering past our door. Very strange.
I wish I could help.
They’ve actually been away somewhere for the past 3 days- which happens quite a lot. If they went away regularly we’d probably be able to handle this, but it’s all so random. 

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